1. General Provisions

1.1. This policy outlines the procedures for filing complaints and handling returns for products purchased from our company.

1.2. Customers have the right to file a complaint if a product defect is discovered within 12 months of receiving the product.

2. Conditions for Filing a Complaint

2.1. Complaints can only be filed for products purchased directly from our company.

2.2. To file a complaint, the customer is required to send the turbocharger to our service center for inspection.

2.3. The product must be sent within 12 months from the date the package was received.

3. Shipping Organization and Costs

3.1. The customer is responsible for organizing the shipment of the product to our service center.

3.2. The customer bears the cost of shipping the product to our service center.

3.3. If the inspection reveals that the defect is due to our error, we will reimburse the shipping costs to the customer.

4. Inspection Procedure

4.1. Upon receiving the product, our service center will begin the inspection within 3 business days.

4.2. If the inspection confirms that the complaint is valid and the defect is due to our error, the customer will receive a full reimbursement of the shipping costs, and a decision will be made regarding repair or replacement of the product.

4.3. If the inspection determines that the defect is not due to our error, the customer will be informed of the repair costs, and the decision on further action will be left to the customer.

5. Customer Decision After Inspection

5.1. If the defect is not due to our error, the customer may choose to have the product repaired at their own expense or decline the repair after receiving a quote.

5.2. If the customer declines the repair, the product will be returned to the customer at their expense.

6. Final Provisions

6.1. This policy is effective from the date of its publication on our website.

6.2. The company reserves the right to amend this policy, with customers being informed of any changes via the updated policy posted on the website.